This is not fine print.

Unfortunately, every sentence in this document was created from a less than ideal customer experience. But we like to learn from our mistakes. To ensure a successful event, please take a few minutes to read this document carefully and completely.

 

CONTACT INFORMATION

Reservations - “Pre-event and post-event”
E-mail: rentals@bouncypro.com
Phone: 281-205-0208 Ext. 1

 

Service and Support - “During your event.”
Phone: 281-205-0208 Ext. 2

 

Owner - “Complements, complaints, and suggestions.”
E-Mail: damian@bouncypro.com

 

 

HOURS OF OPERATION

The Reservation Team (Ext. 1) is available 10AM-6PM M-F

The Delivery Team (Ext. 2) can be reached 7 days a week, 7AM-10PM.

 

We operate with limited support hours during the winter (Dec. 1 - Jan. 31st). Please email or leave a voicemail, we check messages daily.

 

 

CONFIRMATION EMAIL

When you make your reservation, we will immedately send you an email with a copy of your reservation with a link to your rental contract. Please review all information within for accuracy including, but not limited to: customer contact information, event location and times, equipment being rented, and balances due. If you do not receive a confirmation email, please email us at rentals@bouncypro.com so that we can send you another copy. We are not responsible for typos or other errors on this reservation confirmation that you do not notify us to correct. 

 

 

PAYMENT METHODS

Private Events

We collect a Visa, MasterCard, American Express, or Discover card when making a reservation for a private event. All private events, which is any “non-commercial event”, will be charged a 20% deposit when making the reservation. The remaining balance will be charged the day before the event on the same credit card.

 

Churches, Corporations, School Districts, Organizations

We accept payment with credit card, check-on-delivery, or cash-on-delivery. It is not acceptable to “mail a check in” that would arrive after the event date or "give us the check at pickup". If you choose to mail a check in, you must make sure it arrives at least one (1) week prior to your event. If we have not received a check by the event date, you will need to find another form of payment on the day of the event, and we will void and mail your original check back to you when it arrives. We do not accept purchase orders.

 

 

DELIVERY AND PICKUP

All Day Rentals

“All Day Rental” mean we guarantee at least 6 hours of play time. Many times you will get much more than this! Agreed-upon delivery and pickup times will be reflected in your reservation confirmation email. We normally make our deliveries between 8AM-12PM and pick up between 6PM-10PM, but we will do our best to accommodate your planned party times.

 

Overnight Rentals

You may choose to keep your equipment all night long for only seventy-five dollars ($75) plus tax per item. Please be aware that this equipment may be due at another event the next day, so we must be able to pick up the equipment as early as 7AM the following morning. Overnight rentals may not be available during peak season.

 

You are still responsible for the safety and use of the equipment until we pick it up the following day. We reserve the right to cancel an overnight event if we feel the equipment will be left in unsecured areas such as front yards or unfenced back yards.

 

Utilities

Inflatables must be set up no further than 50 feet from an appropriate, dedicated electrical outlet. If you are renting a water slide or dunking booth, your water hose must reach to where you want to set the slide up. Make sure your house has clean threads on the end so that we can plug the waterslide's sprinkler into your water hose.

We DO NOT provide additional water hoses or extension cords.

 

Pet Waste and Ants

Grass, dirt, sand, concrete - GOOD! Pet waste - BAD! We cannot set up equipment on top of dog poop, so please clean your yard before we arrive!

 

If you are aware of any ant piles in your yard, please treat them at least 1 week prior to your event. We are unable to set up inflatables on top of visible ant piles unless you provide a tarp to cover up the affected area.

 

Level Ground

Our equipment, inflatable water slides and dunking booths in particular, requires level ground to set up and perform correctly.

 

If the ground is not level side-to-side, the pool may have the following issues once filled with water: not filling to equal depth both sides, overflowing, and pool wall failure. If too much water weight is only pushing on one side of the wall, it may cause the pool wall to buckle. Even more important, the equipment is likely to fall over if it is leaning on its side - even if it has sandbags or has been staked down.

 

If the ground is not level front-to-back due to a slight slope, we can still set up. However, we must set up the water slide with the “pool end” at the bottom of the slope. We have to do this so that water will drain out of the unit, not into the inside of it.

 

The delivery crew knows how the equipment operates and will help you pick the best location possible for successful operation. We will not be responsible if you choose not to heed their advice!

 

Unable to Deliver ("UTD")

Deliveries may be considered UTD and subject to applicable to cancellation fees for the following reasons: delivery crew unable to locate event address ^*1, enter property or gated neighborhoods, unable to make contact with customer by knocking on doors accessible on front of property, unable to make contact via telephone numbers listed on reservation confirmation email, unable to fit equipment between doors or gates ^*2, unable to set up due to insufficient space, power, or water requirements ^*3, unable to collect payment before setting up equipment, or unable to get contract signed ^*4.

 

*1If you live in a rural area or are otherwise aware that GPS devices will not accurately locate your event address, please provide reservation staff with turn-by-turn directions to your event.

*2 Most of our equipment will fit through a 36” gate. Larger units, as specified by a)website, b)reservation staff, and/or c) confirmation email, may require up to minimum 48” gate. We are not responsible for not being able to fit equipment where you want it set up.

*3 If you are unsure of space requirements, please measure and consult reservation staff before confirming your reservation. We are not at fault for cancellations or UTD due to insufficient space, power, or water requirements.

*4You personally (or a spouse) must be available during agree-upon delivery hours to sign a “release and indemnification waiver”. Teenage children, neighbors and maids cannot sign for you. Due to insurance requirements we cannot set up equipment until this waiver is signed!

 

Our delivery crews are on a strict schedule. If we are unable to deliver for any of the reasons mentioned above or otherwise, we make no guarantee that delivery crew will be able to return a second time to set up your event at a later time. If we are able to return a second time, you may be subject to extra delivery fees between twenty-five dollars ($25) and seventy-five dollars ($75).

 

We will make every attempt on our part to return to set up your event as soon as possible.

 

Unable to Retrieve ("UTR")

The units you have rented may be due at another event the next morning. If we are unable to pick-up equipment at specified times you may be subject to overnight fees or extra day-rental rate at our discretion. You will also be responsible for all of the kids who are sad because they do not have any inflatables at their party :( . Your event may be considered UTR for any of the following reasons or otherwise: pick-up crew unable to gain access to property or gated neighborhood, equipment locked up in room, pick-up crew run off (eg. told to “come back later”), equipment not in same location as delivered.

 

 

CANCELLATIONS

Weather

Cancellations due to weather are handled on a case-by-case basis. We reserve the right to cancel your event and/or issue refunds or rain-checks due to severe weather. In the event of inclement weather, we will be monitoring weather websites and talking with our delivery crews in your area to judge the severity of the situation. We strive to be fair and honest in this process by taking all factors into account, such as: the type of event, length of event, type of equipment rented, and weather reports during your scheduled event time.

 

Cancellation Fees

The 20% deposit we collect when you make your reservation is non-refundable and non-transferrable to another event date. If you decide to cancel your reservation for any reason other than weather, you will not receive your deposit back.

 

Confirmation Code

Your may consider your order cancelled when you have received a six-digit cancellation confirmation code via phone or email.

 

Refunds

If we have already charged your card for the event, refunds for any reason may be subject to 4% transaction fee.

 

Non-Payment

If you fail to pay your invoice total or cancellation fees, please be aware that we may employ debt collection agencies to collect delinquent debts on our behalf. We use only FDCPA (Fair Debt Collection Practices Act) compliant agencies. Claims are initiated thirty (30) days after the end of each quarter for all outstanding debts from within previous quarter.

 

 

DAMAGE AND THEFT

Delivery and Pickup Crews reserve the right to document equipment condition using digital cameras before and after the event. We suggest you thoroughly look over the equipment as well once set-up is complete and before crew leaves to ensure that crew is aware of any existing damage.

 

Please be aware that tears or cuts in an inflatable less than 2 inches (2”) will not affect operation of the unit and is not grounds for a refund, credit, or cancellation. We still want to know about them so we can get them repaired before they get any bigger!

 

We reserve the right to charge credit card on file and/or bill for reasonable charges for damaged, misplaced, missing, or theft of equipment.

 

 

This document was last updated on Feb 2nd, 2013